You’ve got to hand it to people who work in customer service and those who handle complaints. They’re in thankless jobs that ...

As more restaurants experiment with eliminating tips, the idea of a no-tip dining model is gaining traction — but not without ...

New data from the Office of Personnel Management reveal more about how the resulting short-staffing of critical functions is degrading service for the largely older, bereaved, and severely disabled ...

You won’t believe this list of bad restaurant review comebacks! See restaurant owners take revenge on shady customers trying ...

Secretary of War Pete Hegseth acknowledged on Monday the department’s culpability in the shortcomings of the defense industrial base it is trying to revitalize. Hegseth has traveled to different ...

Let me begin with a downer. My dad died in December. While it made for a sad holiday season, it wasn’t unexpected. He was 84, but still mobile, lucid, and happily independent right to the end. He ...

A vehicle problem so serious it’s hard to explain, showing the diagnosis, potential damage, and the challenge of delivering bad news to a customer. The tragic story of Korea’s last princess Starting ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

An unhappy customer is suing Henderson Castle, alleging in a lawsuit that, after he left a one-star review of the Kalamazoo bed and breakfast’s restaurant, an employee tracked down his place of ...

Dear Liz: I just read your column about cardholders being fearful of canceling a card. Here’s my story. I made an online purchase with a credit card I’ve had since 1981. The purchase turned out to be ...