Dualling’ refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Over 20 years as a healthcare professional, both on the frontlines as an EMT and in just about every role in between, I have developed a soft spot for medical call centers. I know what you’re thinking ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min The Minneapolis startup, which ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

FRANKLIN, Mass., Nov. 3, 2025 /PRNewswire/ -- Barrett Distribution Centers, a leading third-party logistics (3PL) provider known for its eCommerce and omnichannel fulfillment expertise, is thrilled to ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...