In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Google researchers introduce ‘Internal RL,’ a technique that steers an models' hidden activations to solve long-horizon tasks ...

Generative AI vendors claim their software ‘learns’ from what it’s fed. Stanford researchers suggest training data gets ...

Public opinion on nearly every aspect of President Donald Trump’s first year back in the White House is negative, a new CNN poll conducted by SSRS finds, with a majority of Americans saying Trump is ...

Patient characteristics associated with increased difficulty included personality disorders (relative risk [RR] 2.2, 95% CI 1 ...

From probabilistic answers to off-site signals, AI visibility works differently than SEO. These seven truths explain how and ...

Most Americans see an immigration officer’s fatal shooting of Minneapolis resident Renee Good as an inappropriate use of force, a new CNN poll conducted by SSRS finds. Roughly half view it as a sign ...

Addressing the core issues of latency and integration in developing audio amplifiers for today’s smart cockpits.

New research published in the journal Sleep Health has found that sleep fragmentation, which refers to the amount of time ...

In 2025, Asbury Park Press journalists produced a steady stream of the kind of work that tells readers we do this for you, to return the loyalty and support you show us. This time of year, we like to ...

Introduction Students enrolling in higher education often adopt lifestyles linked to worse mental health, potentially contributing to the peak age onset of mental health problems in early adulthood.