Insurance brand Aflac is piloting generative AI company-wide, including integrating it into its call center. SVP Keith Farley ...

SME leaders struggling with disconnected customer service systems can now test an AI-powered solution. Vodafone Business is ...

Prioritizing small moments of excellence and genuine customer care snowballs into recognition and loyalty, proving awards ...

This customer service practice definitely increases engagement, though it may not be to everyone's liking. Here's what employees have to say.

Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

Gap's partnership with Gemini and its customer-facing AI tools give it a competitive edge at a time when winning in specialty ...

The timing may not be a coincidence. Here's what the company's FY2026 results reveal about the future of unified, AI-native CX at enterprise scale.

Artificial intelligence has moved from experimental technology to a core part of modern business strategy. Companies across ...

OSHA's new programs focus on helping companies improve safety through continuous learning and resource sharing. The agency aims to balance enforcement with proactive safety support, especially for ...

Ferguson asked legislators to craft House Bill 1170 to crack down on AI-generated misinformation. When content is ...

Televox, part of WestCX under West Technology Group, today announced an expanded deployment of Rich Communication Services (RCS) powered by Twilio (NYSE: TWLO), enabling organizations in regulated ...