How do the best managers keep people focused on the work at hand every day? Help people build repertoires of ability and skill every day? Make the connection between everyday work and every person’s ...

You may think that giving feedback is the responsibility of the managers. However, it is equally important for managers to receive feedback from their direct reports because it helps them improve ...

Providing candid meaningful feedback is vital to sound management. So why is giving feedback such a problem? Why is it so often given badly? I recently did a piece for Forbes, The Real Problem Isn’t ...

Imagine you’re a manager on a team of sales associates and one member of your team is consistently underperforming. You know that he is bright and has high potential to start taking on important ...