A call center that receives calls from a link on a Web page. Such websites include a "talk" button on a page that allows visitors to obtain additional information from a human via IP telephony ...
Call center intelligence startup Z21 Labs Inc., which does business as Observe.ai, said today it’s bringing its expertise to omnichannel conversations after acquiring a company called ScopeAI. Observe ...
Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...
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