Most organizations today (93%, according to one study) have adopted or plan to adopt a digital transformation strategy. This strategy must accomplish two things: It must make the process faster and ...

Data-driven decision-making suffers from a mismatch between the tools, skills, and understanding of IT and data consumers in most enterprises. Here’s how to bridge the gap. data transformations are a ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...