In exemplary service organizations, executives understand that they need to put customers and frontline workers at the center of their focus. Those managers heed the factors that drive profitability ...
Forschungsfrage: Wir untersuchen, ausgehend von dem Konzept der Service Profit Chain, die Mechanismen, über die Personalmanagement den Erfolg von Dienstleistungsunternehmen beeinflusst. Methodik: ...
In today's competitive business landscape, the concept of customer centricity has become a foundational strategy for many toward achieving sustained success. However, when integrated with the ...
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