Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

We talk a lot about patient safety in the health care field, and for good reason. The real-world consequences of getting it wrong can be devastating for patients and their families. For me, patient ...

Businesses no longer wait for problems to grow unmanageable. Instead, they focus on preventing issues before they arise. Reactive IT management often results in downtime, lost productivity, and ...

Federal agencies face mounting pressure to deliver frictionless, personalized services to diverse populations while navigating limited budgets, legacy systems, and rising public expectations. For this ...

The cybersecurity industry has a serious problem that’s been swept under the rug for far too long: Everything about it is reactive, not proactive. Most organizations are stuck playing defense, ...

Please provide your email address to receive an email when new articles are posted on . Suicide affects virtually all demographics in the United States. Patients, clinicians, immediate family, health ...

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