It’s difficult to accurately measure the performance of maintenance workers because there are so many variables. Consider what happens if you reduce performance measurement to merely counting ...

Forbes contributors publish independent expert analyses and insights. Dr. Tracy Brower writes about joy, community and the future of work. Productivity may seem like the gold standard for measuring ...

I remember years ago, when Peter Drucker popularized key performance metrics, or KPIs, they were all the rage. There was so much excitement around a method to assess employee performance. Finally—we ...

The technology industry’s love of buzzwords is no secret. The pursuit of the “next big thing” means that every year a new spat of words enters the lexicon. Big data. The internet of things. Digital ...