Meg is an editor for the CDW family of technology magazine websites. Data and analytics are reshaping business strategies across the board, and nonprofits are no exception. According to statistics ...

According to Capterra, it developed the ranking based on its popularity index, which weighed, ranked and scored a number of variables including the number of customers, number of users and presence on ...

CNOs should work on communication and aligning their organization's identity in times of transition. Mergers, reorganizations, and restructurings always take a toll on the workforce in any industry, ...

With so many websites available for people to talk about your brand—Facebook, Twitter, Google, Yelp, TripAdvisor, ZocDoc, Bing, TrustPilot, industry-specific review sites, and on and on—managing your ...

Deals involving healthcare services made up the bulk of M&A activity in 2015, but structuring and executing a transaction is only the tip of the iceberg. Once the ink dries and an affiliation, merger ...

Jimmy is a writer and editor who publishes a weekly newsletter. You can find him on Twitter. IT leaders in state and local governments are looking to the cloud for infrastructure, software and storage ...

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time. Because in an age when ...

This content is produced by a member of The Drum Network, a paid-for membership club for CEOs and their agencies who want to share their expertise and grow their business. An infographic based on the ...

Since the start of the pandemic, companies have struggled to keep up with shifts in customer behavior, especially around customer expectations. This is most acute during the last mile of a delivery, ...