Clinical IT Service Desk: Your New Model for Strategic IT Operations? Today, clinical teams and patients expect healthcare technology to work — every time, any time. With technology touchpoints ...

Infrastructure and Operations (I&O) teams are struggling to keep pace with accelerating technology demands as operational workloads consume capacity and limit forward planning, according to Info-Tech ...

Rio Tinto’s journey towards operating an IT platform model was detailed by Remona Murugan, the company’s head of technology platforms, during a fireside chat at the recent Gartner IT Infrastructure, ...

Enterprise IT has reached an inflection point. The operating assumptions that shaped IT over the last two decades—human-driven processes, reactive incident management, and incremental automation—are ...

Firstsource Solutions Limited unveils 'Intelligence That Operates,' a comprehensive AI-powered operating model. The model addresses gaps in traditional methods by integrating transformation, ...

At its recent Cisco Live 2025 event, Cisco announced AgenticOps, a transformative approach to IT operations that integrates advanced AI capabilities to enhance efficiency and collaboration across ...

Security operations rarely fail because of a lack of tools. They fail because the operating model never kept pace with the ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Nashville-based footwear retailer Genesco Inc. has announced an overhaul of its information technology operations to advance a new business model and to accelerate AI-enabled innovation. According to ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...