Avaya in September debuted a new version of IP Office, its primary unified communications offering for small and midsize businesses. The update, IP Office Release 5, is software that can be customized ...

The growth of IP rights makes effective management more important than ever. Lynann Butkiewicz introduces a comparison of IP software and services providers Searching for a software product that best ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? John Chapman: Yes, managers and in-center personnel should ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Kevin McPartlan: The value of IP, specifically VoIP, in the ...