The integration of sustainable work systems and human factors is emerging as a critical interdisciplinary field, addressing the intertwined challenges of environmental stewardship, employee well‐being ...

As I said in previous articles, executives like to say they’re “integrating AI.” But most still treat artificial intelligence as a feature, not a foundation. They bolt it onto existing systems without ...

As I sat down with Jim Wilson, global managing director of thought leadership and technology at Accenture and co-author of the newly updated book Human + Machine: Reimagining Work in the Age of AI, ...

AI-in-the-Flow is a term I use to describe a shift in how AI is embedded into enterprise operations. Rather than operating as ...

The Board on Human-Systems Integration (BOHSI) brings together experts to improve understanding of how people and organizational systems interact with technology. It identifies critical issues in ...

The system rewards speed and constant productivity, and it rarely pauses to consider the energy it requires from real people.

Most automation failures stem from the same issue: removing the “human layer” that holds a service experience together. This ...