The integration of sustainable work systems and human factors is emerging as a critical interdisciplinary field, addressing the intertwined challenges of environmental stewardship, employee well‐being ...

As I said in previous articles, executives like to say they’re “integrating AI.” But most still treat artificial intelligence as a feature, not a foundation. They bolt it onto existing systems without ...

As I sat down with Jim Wilson, global managing director of thought leadership and technology at Accenture and co-author of the newly updated book Human + Machine: Reimagining Work in the Age of AI, ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The narrative around AI in the workplace has often been ...

The Board on Human-Systems Integration (BOHSI) brings together experts to improve understanding of how people and organizational systems interact with technology. It identifies critical issues in ...

Most automation failures stem from the same issue: removing the “human layer” that holds a service experience together. This ...