Q: My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx (via Luggage to Ship). Orbitz promised me a free bag on my flight to Frankfurt. Why do I have to pay? I paid Holland ...

Customers don't need perfection. But they do need to know that a brand will make it right when something goes wrong.

My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx (via Luggage To Ship). The luggage arrived on time but was sent back to Oslo for customs verification. Despite daily ...

When Todd Janus sent his luggage to Norway via FedEx, it got stuck in customs. Does he still have to pay $1,237? Q. My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx ...

A third-party shipper’s fine print lets it off the hook, but FedEx still holds a passenger’s luggage hostage in customs. Daily calls to customer service lead to a maze of conflicting updates and blame ...

Q: My wife and I shipped two suitcases from Iowa to Norway for a cruise using FedEx (via Luggage to Ship). Related Articles Why won’t Travelpro repair my carry-on bag? I have a lifetime warranty!