A systematic review of 45 studies found that physicians perceive one in six patient visits in non-psychiatric clinics as ...

Carol was deeply disappointed. She had hired someone she thought would be a superstar for her team—the peanut butter to her jelly—only to face one difficult interaction after another. It seemed like ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

This article follows the Direct Message methodology, designed to cut through the noise and reveal the deeper truths behind the stories we live. Interacting with difficult people can feel like trying ...

When we encounter difficult interpersonal situations, it often feels like we lack the necessary skills to be effective. We imagine that with the right strategy, we would be confident, at ease, and ...