Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. This voice experience is generated by AI. Learn more. This ...

Customer experience (CX) has become the most powerful differentiator in business, but in B2B and technology companies, it often remains underdeveloped. Digital tools, data platforms and customer ...

MONTRÉAL, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Air Canada (AC:CA) was voted the North American Winner for Employee Experience Strategy in the sixth annual ARCET Global Customer Centricity World Series ...

Real-time insights advance tribal services impacting healthcare, hospitality, wellness, and cultural programs Medallia, Inc., the global leader in customer and employee experience, and the Choctaw ...

Customer journeys are growing more complex and data-driven, but many organizations remain constrained by fragmented insights ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The customer experience practice is facing fresh headwinds and ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, today announced recent ...

1. What can you tell me about Pennsylvania’s new IT strategy? Two main things underpin our strategy. As the Office of Information Technology (OIT), we have to deliver for our workforce and make sure ...

Latest Enhancements to the 8x8 Platform for CX Enable Organizations to Maximize Operational Efficiencies, Mitigate Risk, Modernize Systems to Stay Ahead, and Elevate CX 8x8, Inc. (NASDAQ: EGHT), the ...