Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Many companies are training their employees to “be friendlier.” Now, when I go to pay for my groceries or have bloodwork done at a lab, someone invariably asks me, “so what are you doing the rest of ...

Many leaders believe in the value of asking questions, but asking the right questions is still an underused and underappreciated leadership tool. The wrong questions can lead to misleading answers and ...

You're frantically trying to resolve an issue with a recent online purchase. It's late, you're frustrated, and you need help now. You reach out to customer service, dreading the thought of navigating ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...