I've been tasked, for my sins, with standing up a proper customer service / customer support structure for our products. Some are mission critical, and will require 24/7, others are not. Current ...

Screening software as a service providers is a vital—and challenging—task for a company’s leaders. In many cases, they’re shopping for an “engine” that will power essential work—maintaining customer ...

Customers have high expectations from the companies they choose to do business with. Around 80% of U.S. consumers surveyed by PwC indicated that "speed, convenience, knowledgeable help and friendly ...

What's behind the SaaSpocalypse? It simply seems a new supreme has risen.

Marc Andreessen once famously said that software is eating the world. And with the rise of cloud technology and software-as-a-service (SaaS) companies, it appears as though software might also be ...

What’s the difference between a non-technology company building a customer-facing app and a tech company building and supporting a software-as-a-service (SaaS) product? One might suggest differences ...

Speeding up business processes and tasks is something evolving software-as-a-service (SaaS) has been instrumental in delivering. Today, as SaaS reaches maturity, it offers great value to those in ...