Conversocial, a provider of social media tools, has launched the Conversocial Analytics Platform (CAP) designed to provide a range of new analytics focused on customer service performance.

LIMA — Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay busy and get to know the people at the table. “I treat all my ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Does it seem like every five minutes it’s time for breakfast? The world is changing really fast. Amazon, Apple, Facebook and Google are driving the speed of many changes. Some businesses must adapt ...