While recovering from open-heart surgery, Mike Wagner of the White Rabbit Group had plenty of time to analyze how the hospital's doctors, nurses and medical support staff engaged in their work and ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Dealing with sometimes demanding, sometimes ornery, sometimes outright hostile customers may be the biggest challenge any retail employee must face. Retail places all employees in a veritable public ...