Embedding Glia’s digital-first technology into Insurity’s suite of insurance solutions enables insurers to modernize customer interactions, drive higher satisfaction, and optimize core operational ...
Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...
Forbes contributors publish independent expert analyses and insights. A recent study by Harvard Business Review, conducted in collaboration with Tata Communications, reveals some unexpected news and ...
DENVER, CO, UNITED STATES, September 19, 2024 /EINPresswire.com/ -- Omni Interactions, a leader in customer service solutions, today announced a significant expansion ...
IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K and available on a complimentary ...
Talkdesk AI Rewriter allows agents to instantly rewrite text in a professional, friendly, or empathetic tone to match a customer’s sentiment or mood. Talkdesk AI Translator automates text translation ...
Deal Further Positions SoundHound AI at the Forefront of Breakthrough Innovation and the Rapid Expansion of AI Agents SANTA CLARA, Calif.--(BUSINESS WIRE)-- SoundHound AI, Inc. (Nasdaq: SOUN), a ...
BASINGSTOKE, England--(BUSINESS WIRE)--Juniper Research, the foremost experts in telecommunications markets, today launched the telecom industry’s most comprehensive customer interaction platforms ...
Real-time interaction management (RTIM) is reshaping the way brands think of customer journey orchestration. RTIM makes a previously unheard of level of real-time personalization possible. With RTIM, ...
Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...
Talkdesk boosts artificial intelligence portfolio with capabilities that deliver hyper-personalized, modern customer experience Talkdesk AI Rewriter and Talkdesk AI Translator help enterprises ...
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