Get the latest federal technology news delivered to your inbox. Simchah Suveyke-Bogin has a big job. She’s been the Agriculture Department’s chief customer experience officer since 2020, leading the ...

Etihad Cargo has transformed its organisational structure to improve customer experience, support business growth, and align more closely with customer needs. The global network has been restructured ...

Despite its central importance to the success of every business, customer experience is rarely implemented as effectively as it could be by leadership teams. This happens because customer experience ...

Imagine it's lunchtime. There are half a dozen burger joints you could go to. Assuming prices and food quality are roughly the same at each place, how do you choose where to go? It's all about the ...

One bad experience can drive your customers away. According to PwC research, more than 30% of customers are likely to walk away from a brand after just one bad experience. On the other hand, buyers ...