Control charts have two general uses in an improvement project. Undeniably, the most common application is as a tool to ...

The extent to which products meet specifications needs to be systematically monitored in a production process. Product quality will typically be defined by two quantities: deviations from stated ...

The idea behind a sticker chart is that people will do difficult (or even unpleasant) things if they know that there is a reward coming afterward. Any person who has ever gotten up on Monday morning, ...