As technology improves and productivity demands increase, widespread adoption in the enterprise is a not-too-distant promise. While the report looks at Internet trends in general and goes well beyond ...

In modern entrepreneurship, the integration of technology has revolutionized the way businesses operate. Despite these advancements, many entrepreneurial principles remain unchanged from the past. A ...

Have you heard of gamification? You may not have, but even so, it is likely that you have encountered it. Gamification is when everyday interactions in nongame contexts, such as shopping, are turned ...

Listen up, retailers and brand marketers. The consumers have spoken, and they are not happy. Shoppers are fed up with the swift rise in prices and almost equally speedy decline in customer service, ...

In today's tech-driven customer service landscape, Sai Mounika Inavolu focuses on reshaping the intersection of bioinformatics and customer experience. Her innovative integration of bioinformatics ...

As AI continues to evolve, its role in shaping our shopping experiences will only grow, making it essential for businesses to stay attuned to these emerging trends. Source: Ollyy / Shutterstock ...

The consumer packaged goods (CPG) industry is characterized by rapid market changes, evolving consumer preferences and the need for operational efficiency. Reaching billions of consumers with ...

Innovations in retail experience are always evolving. The interplay of merchandising craftsmanship, customer service quality and technological sophistication is a delicate balance that shapes key ...

Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or service—yet companies routinely miss the mark, ...

A new study conducted by IBM and Forrester has found that UK businesses are failing to embrace digital mediums for consumer interaction. Specifically they found that 83% of firms are still reliant on ...