As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

STAMFORD, Conn.--(BUSINESS WIRE)--Retail and consumer packaged goods (CPG) companies are transforming operations and gaining powerful new business tools using AI and advanced analytics, according to a ...

Consumer Edge, a provider of consumer alternative data intelligence, announced its acquisition of Earnest Analytics, a transaction and healthcare data platform. The deal brings together two ...

Report notes that LatentView is suited for brands with complex modeling needs looking for a solution that doesn’t ...

To effectively track customer retention and ensure growth, customer experience (CX) leaders must have a clear view of customer retention as a basic statistic, as well as lifetime value (LTV). By ...

The partnership brings objective, AI-driven VoC prioritization to the micro-moments that define boutique fitness ...

Overview: Big data usage has grown to the point where it touches almost every aspect of our shopping habits, lifestyles, and routine consumer choices. Big ...