Question: We are redrafting on consumer complaint policy and we’re getting stuck on how to handle the early stages of complaint resolution. Can you provide some practical guidance with respect to ...

Q: I have a problem with the apartment building next door. All eight apartments are full of Section 8 tenants who are breeding and raising pit bulls. This activity is causing major problems for me ...

In any service industry there will always be those who feel they have a need to complain. However while complaints are not exactly the most celebrated yardstick for success, they do serve as a useful ...