In the late 1990s, Hickory, North Carolina, was flunking Pothole Patching 101. "Pothole patching is a big deal to citizens," says Karen Hurley, a city budget analyst, "and our numbers did not look ...

Public Administration Review has been the premier journal in the field of public administration research and theory for more than 75 years, and is the only journal in public administration that serves ...

To accurately assess how well your business is performing, you need to develop some quantifiable measures, advises Skillmaker.com. Ideally, your measures will clearly identify those aspects of your ...

Performance measurement – if done right – can be a core activity to move the health care system to higher value for the American public, while rewarding health professionals and health care ...