Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

Fellow VoIP blogger Ted Wallingford has posted a tale of woe about the company I often refer to as "Comcash." Seems as though Ted's problems started almost a year after he installed Packet8 VoIP on ...

Comcast appears to have a clear desire to change its relationship with customers. The company, which was rocked by repeated scandals involving customer relations during its attempt to merge withTime ...

Comcast has the same relationship with its customers that most cable companies and Internet service providers have -- a sort of uncomfortable, mutual tolerance. In many ways, it's like a bad marriage ...

The tech onsite told me it could take a day or so and to at least wait until I got home from work today (Monday) before calling Comcast tech support. Well, got home and still no EMMs processed. So I ...

HUDSON — Once it’s operational, Comcast’s new customer support center in Hudson is expected to bring 100 new jobs to the region by year’s end, the company said Monday. During a press conference at the ...

Comcast's commitment to better customer service is off to a rocky start. In a September blog post titled Reimagining the Customer Experience, Comcast Cable president Neil Smit outlined Comcast's ...