Attorneys in firms can no longer wait for the conveyor belt to bring new client work to them. Economic and cultural changes during the last half-dozen years have caused firms to reassess their ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

That's the message Vince Lamb, vice president of managed services at Technology Integration Group, a $282 million solution provider based in San Diego, delivered to solution providers attending the ...

In the research business, timing can be everything. That's something media and marketing research giant Nielsen Co. may learn first hand as it begins fielding a new "satisfaction study" of its clients ...

Concept image for illustration of Key Customer Assessment Indicator or KPI. The CEO took the stage as the first PowerPoint slide appeared on the giant screen. "I am happy to announce we just received ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

PROVIDENCE, R.I. (WPRI) — The Rhode Island Public Transit Authority (RIPTA) wants to hear from its riders. The agency on Monday launched its annual customer satisfaction survey, which can be filled ...