The pandemic of 2020 may have been bad for a lot of businesses, but it was certainly good to technology vendors providing chatbots—i.e., conversational AI (artificial intelligence)—to banks. According ...

As banks around the world prepare to replace many thousands of workers with AI, Australia’s biggest bank is scrambling to rehire 45 workers after allegedly lying about chatbots besting staff by ...

If you do business with a bank or other financial service provider, chances are you may have dealt with “chatbots” at some point when you have a question about your account or are trying to remedy a ...

Maybe it’s chutzpah, maybe it’s a gentler regulatory climate, but Israeli banks seem quicker to launch artificial-intelligence-based virtual assistants than their American counterparts are. Processing ...

In her job at OCBC’s contact center in Singapore, Denise Law must respond to what are sometimes convoluted, lengthy emails from customers. Sifting through those emails, figuring out what customers ...