Trump’s FCC aims to crack down on offshore call centers, illegal robocalls, chairman says

The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...
CMSWire

FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice

The FCC is preparing to vote on a proposal that could force new disclosure, routing and data-handling rules for offshore call center operations.
Hosted on MSN

Call center rep received a call from a fraudster, but when he learned his account was limited, he changed his voice and said he was a police officer

People working in call centers handle a crazy amount of stressful interactions every day. But some calls can make their day, even if for being so absurd. In this case, a call center employee shares ...

Redefining The Call Center: How AI Frees CSRs To Focus On What Matters

Are your CSRs truly helping customers, or are they spending half the day handling calls that should never reach them?
planadviser.com

Call Center Rep Accessed Data of More Than 2,000 Customers at Inspira Financial

The third-party call center representative improperly accessed personal data of retirement plan participants between December 2024 and January 2025. Inspira Financial Trust LLC—a provider of health, ...
LkldNow on MSN

Lakeland Electric’s Newest Customer Service Rep Isn’t Human

AI chatbot “CayLa” will handle routine calls as the utility faces growing demand.
techtimes

Optimizing Customer Relations: The Solution That Transforms Call Centers

A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...