Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

Nearly 150 call center employees in the Phoenix metro will be laid off by a global customer experience solutions firm. Florida-based iQor CXBPO expects to lay off 148 remote employees who were ...

Add Yahoo as a preferred source to see more of our stories on Google. Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise ...

The Asian country is a global leader in customer services, with Western corporations employing young people at salaries well ...

According to a FoundationCCC press release, the limited-term jobs are slated to begin in April 2026 and will support the foundation’s Community Impact Call Center, which connects Californians to state ...