AI agents were supposed to be the shiny new heroes of customer experience. In 2026, they’re just as likely to be the reason your CFO cuts the budget and your CIO can’t sleep. But the problem isn’t ...
The AI revolution isn't coming — it's here. ChatGPT has made AI mainstream, driving companies into a fierce race to deploy AI agents for customer experience (CX). The promise is massive, but the ...
Frontier Enterprise on MSN
The age of agentic CX: Why orchestration matters
As AI becomes more autonomous, customer experience depends on orchestration, governance, and systems that can act reliably at scale. The post The age of agentic CX: Why orchestration matters appeared ...
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