Vancouver, BC – November 20, 2019 – CAI Capital Partners (“CAI”) is pleased to announce that it has sold its majority interest in CSAT Solutions Holdings, LLC (“CSAT” or the “Company”) to an affiliate ...
Contact centers need AI to scale, but leaders can’t afford to trade efficiency for trust. A copilot-first roadmap keeps satisfaction intact.
In the age of improved customer experience, CSAT (Customer Satisfaction) Scores have become far more valuable in gauging overall CX, resulting in increased profit for businesses and greater ROI on ...
New approach focuses on fixing the operational and technology failures that cause customer dissatisfaction You don’t ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Always do what the customer expects. A typical customer just ...
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