A: CRM ROI traditionally measures license costs against projected revenue lift, but this ignores the biggest factor: human ...

When Microsoft recently began shipping its Dynamics CRM 3.0 update, it tweaked the software’s licensing structure to encourage more partners to offer the system as a hosted subscription service. But ...

We have a server + Dynamics system that will soon go unused. What's the word on reselling the CRM license (and/or server package)? It cost a good deal of money, so re-couping some of the cost would be ...