If you’ve used your bank’s chatbot feature, you’ve probably entered into the conversation with mixed expectations. When at its best, the chatbot quickly answers your question or performs a task, ...

I work in AI and have yet to encounter a publicly-facing AI chatbot that can answer a single question. Just this week, the Sallie Mae, Viveport, Citizen's Bank, HubSpot, and Realtor.com bots froze and ...

Starling, a UK digital bank, has launched a new generative AI chatbot named ‘Spending Intelligence’, integrated within its mobile app. The chatbot is designed to answer customer queries about their ...

Southeast Asia’s largest bank is rolling out an AI chatbot for its corporate clients, giving “round-the-block” access for customer care needs. A pilot version of the generative AI-powered chatbot, ...

When Kathryn Sullivan walked into the Commonwealth Bank of Australia (CBA) for the last time this July, she thought she would be leaving with decades of loyalty and experience behind her, not the ...