If you’ve used your bank’s chatbot feature, you’ve probably entered into the conversation with mixed expectations. When at its best, the chatbot quickly answers your question or performs a task, ...

I work in AI and have yet to encounter a publicly-facing AI chatbot that can answer a single question. Just this week, the Sallie Mae, Viveport, Citizen's Bank, HubSpot, and Realtor.com bots froze and ...

When Kathryn Sullivan walked into the Commonwealth Bank of Australia (CBA) for the last time this July, she thought she would be leaving with decades of loyalty and experience behind her, not the ...

Despite lofty claims from artificial intelligence soothsayers, the world’s top chatbots are still strikingly bad at giving financial advice. AI researchers Gary Smith, Valentina Liberman, and Isaac ...

Southeast Asia’s largest bank is rolling out an AI chatbot for its corporate clients, giving “round-the-block” access for customer care needs. A pilot version of the generative AI-powered chatbot, ...